Straight answers.

Both, on either model. The orientation is chosen with you at the time of order. The canvas, the resolution and the content library are identical either way.

The two standard formats cover most walls. Beyond them, bespoke framing lets you change the wood, the tint, the profile and the mat, including removing the mat entirely so the panel meets the frame edge to edge. Tell us the wall and we will tell you what is possible.

The presence, not the picture. Both carry the same 42-inch canvas and the same resolution. The Horizon is 700 by 900 mm with a 3 cm mat and reads like a framed print. The Monumental is 1 000 by 1 200 mm with a 15 cm cream mat and holds a wall on its own.

No: greyscale, by design. The panel is a monochrome ePaper, 2160 by 2880, and it renders photography the way a silver print does. If a wall calls for video or full colour, an emissive screen is the right tool; Ginko is for what must live with the architecture.

Like paper. The surface reflects ambient light instead of emitting its own, so the brighter the room, the better it reads: no backlight, and a 180-degree viewing angle. It sits behind real glass, which catches light the way the glass of any framed print does. Anti-reflective glass is available as an option.

The Horizon weighs 12 kg, the Monumental 18 kg: the weight of a large framed print. Any wall that holds a mirror holds a Ginko, on a traditional hook, a VESA 200 bracket or a steel cable.

No. A Ginko frame is hung, not installed. There is no cable to run and no chasing to do, so nothing has to be opened in a wall or a ceiling. A traditional hook, a VESA 200 by 200 bracket, a steel cable, a floor easel or a matching shelf, whichever suits the space.

You can hang it yourself: it is a framed object, not an integration project. We also offer on-site installation, commissioning and Studio account configuration as a service.

Like a work. Every frame leaves the workshop in a wooden crate built for it, marked and sealed. It is unpacked, hung, and the crate is taken away, the way a gallery delivers.

Ginko is designed for interiors. For singular environments, a covered terrace, a pool deck or a hammam corridor, tell us about the space and we will say plainly what holds.

With the charger supplied. A full cycle takes about three hours. Because the display draws power only when the image changes, a charge lasts a very long time.

Up to three years. That figure is based on typical use and varies with the number of image changes, the ambient temperature and the active hours. A frame updated once a week and one updated four times a day will not behave the same way.

You see it coming from Ginko Studio: every frame reports its battery level and its signal in the same window. A charge is planned months ahead, never discovered on the wall.

Yes. Up to twenty images are stored on the device and the frame runs fully autonomously, with identical battery life. This matters on a yacht, on an aircraft or anywhere a network cannot be relied upon.

Only to pair the frame, to provision it and to push new content. Wi-Fi is the single connection used, which is what removes the cabling entirely.

The frame receives content, it never serves any. It exposes no service on your network and stores no personal data. Pairing is explicit, and a frame can be removed from a fleet at any time from Ginko Studio.

Only the hands you choose. Studio’s roles decide who composes, who approves and who publishes, per site and per group, and audit logs keep the history. Pairing a frame is explicit, and it can be revoked at any time.

Not necessarily. From Studio Pro, Ginko Studio opens a library of more than 50,000 royalty-free high-resolution images, an AI-assisted generator and a template editor. You can also upload your own, or have us curate a collection for your venue.

A Studio licence comes with every frame and is never sold on its own. Essential is included with a purchase, Pro with a lease. Storage and AI credits are included with each plan.

That is what Ginko Player is for. It connects existing surfaces to Ginko Studio over USB and HDMI, so you keep the hardware and gain the orchestration. Player is currently in development and pricing is on request.

As often as the day requires. The whole day is scheduled ahead in Studio: a menu can change five times between breakfast and closing. Each change is a few seconds of ink resolving, and that is the only moment the frame draws power.

That is what Studio is for. One window holds the whole fleet, one frame or a thousand, grouped by property, floor, room or moment. What leaves headquarters is what appears in every lobby, without a phone call.

Purchase suits stable locations and long lifecycles, and includes Studio Essential. Leasing removes the initial investment, spreads the cost over 24, 36 or 48 months, and includes Studio Pro. Both are on the pricing page.

No. A single frame is a perfectly good place to start, and many projects begin with one, in one lobby, before spreading.

A standard commercial warranty applies, alongside your statutory rights. Details on request.

The object is 99 % recyclable, and it is CE, FCC, RoHS and WEEE compliant. There is also no construction waste at installation, because nothing is built in.